RETURN, REPLACEMENT & REFUND

At Rider Zilla, we’re committed to delivering high-quality products that meet your expectations. Every item is carefully inspected before shipping. If you’re not completely satisfied or encounter an issue, we’re here to assist with returns, replacements, or refunds. Please review the details below to understand our policy.

Return Eligibility

• Time Frame: You may request a return, replacement, or refund within 30 days from the date of delivery.
• Condition: Items must be returned unused, in their original packaging, with all tags intact.
• Eligible Reasons:
  • Defective Products: Items damaged, faulty, or not functioning as described qualify for a return or replacement. Photos of the defect are required for approval.
  • Non-Defective Returns: If you change your mind, receive the wrong size, or simply don’t want the item, you may return it, subject to a restocking fee (see below).
  • Our Errors: If we ship the wrong item or an incorrect order, we’ll cover all costs to make it right.

Non-Returnable Items

• Sale & Discount Items: Products marked as "SALE" or "DISCOUNT" are non-returnable unless defective.
• Custom Products: "Made to Measure" and "Fully Customized" items are non-returnable and non-exchangeable due to their personalized nature.
• Damaged Returns: Items that are used, altered, or damaged by the customer after delivery cannot be returned.
• Bulk Orders: Orders of more than two identical items qualify only for replacement if defective (no refunds), to prevent resale attempts.

Return Costs

• Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error or a defective product.
• Restocking Fee: A 20% restocking fee applies to all returns and replacements of non-defective items. This fee covers processing and restocking costs.
• Our Errors or Defects: If the return is due to a mistake on our part (e.g., wrong item shipped) or a defective product, we’ll cover all shipping costs and waive the restocking fee.

How to Return an Item

1. Submit a Request: Contact us within 30 days of delivery by emailing support@riderzilla.com or calling +92 331 6633233. Include:
   • Your name
   • Order number
   • Email used for the order
   • Reason for return (with photos if defective)
2. Approval: We’ll review your request within 48 working hours and, if approved, provide a return authorization and shipping address.
3. Ship the Item: Return the item using a trackable shipping method to ensure it reaches us safely. We recommend retaining proof of shipment.

Refund Process

• Processing Time: Refunds are processed within 7–10 working days after we receive and inspect your return.
• Payment Method: Refunds will be issued to your original payment method (e.g., PayPal or Stripe).
• What’s Refunded:
  • Full product cost (minus the 20% restocking fee for non-defective returns).
  • Shipping charges are non-refundable unless the return is due to our error or a defect.
  • For our errors or defective items, we’ll refund the full amount, including original shipping costs.

Replacement Process

• Defective Items: If you prefer a replacement over a refund for a defective product, we’ll ship a new item at no additional cost once the defective item is received.
• Non-Defective Replacements: Replacements for non-defective items incur a 20% restocking fee and return shipping costs, payable by the customer.

Return Address

Once your return is approved, send items to:

• Business Name: Rider Zilla
• Address: Daska Road, Office Fateh Garh Mohala Bograh, Sialkot, Punjab 51310, Pakistan

Contact Us

For questions or assistance with returns:

• Phone: +92 331 6633233
• Email: support@riderzilla.com

Thank you for choosing Rider Zilla. We’re here to ensure your shopping experience is seamless—reach out if you need help!